iRevive LLC.
Terms of Service
The Privacy Policy and Terms of Service was updated on September 8th, 2020
By accepting to have a repair or service performed by iRevive, you agree to all of the following terms and conditions. iRevive reserves the right to change or modify these terms at anytime without notification. Information you provide today will only be used in accordance with the policy that is in effect as of this date.
1-Year Warranty
iRevive offers a limited 1 year warranty on most Apple repairs. Frame separation, faulty display, and digitizer issues are all covered up to 1 year of device being serviced. Warranty is voided with any future damage by the customer such as liquid damage, broken screen, any accidental damages, or part modifications not performed by iRevive. If any issues are experienced after a repair, it is the responsibility of the customer to immediately contact iRevive regarding the issue. If any device or part is having an issue and the customer fails to bring it to iRevive’s attention, we will not honor a warranty if further damage is done to the device. Example: iPhone screen is glitching, customer waited a week and then dropped the phone and broke the glass. We cannot prove the screen issue if the device has been broken.
iPhone Logic Board Repair Warranty
All iPhone logic board repairs comes with a 6 month warranty. Exclusions include: Any liquid damaged phones, any modified phones, and any phones previously worked on by another repair shop or self-repaired. Warranty does not cover any future damages caused by improper usage such as not properly powering off device or using 3rd party or non *MFI-Certified chargers. MFI stand for (Made for iPhone) and is distinguishable by the Apple official MFI Logo on the charger retail packaging. Warranty is voided if device is ever liquid damaged after repair. No warranty on data recovery only devices. *iRevive will not accept any previously worked on logic board repair from other companies.
MacBook Logic Board Repair Warranty
All board level repairs that require micro soldering are backed by a 6 Month warranty unless otherwise specified. Liquid damaged MacBooks are also backed by a 6 month warranty but is voided if water damage occurs again. Warranty exclusions include but are not limited to: if a device is liquid damaged again after repair, there are modifications to the repair made after our repair, and if any self- repair to the logic board is done. If a previously worked on board has been sent to us, it is no longer eligible for board level repair but instead will be considered a board replacement. No warranty on data recovery only devices. *iRevive will not accept any previously worked on logic board repair from other companies.
Refurbished Devices Warranty
iRevive offers a 1-Year Defect warranty of all refurbished Mac Computers sold by iRevive. Warranty covers if device fails to perform properly or has any defect. All Refurbished devices are sold cosmetically as is, however, are upgraded to the best of their ability and have been inspected thoroughly by a technician to insure device meets our quality control expectations. Warranty does not cover issues caused by accidental damage, liquid damage, or by any modifications not performed by iRevive. If you have purchased a refurbished device from iRevive and notice any defect, please reach out to a representative of iRevive immediately so we can resolve any issue.
Liquid Damaged iPhones, iPads, Apple Watches
iRevive does not accept liquid damaged handheld device for repairs. We only perfrom data recovery on liquid damaged iPhones and iPads.
Accessories
All Accessories are sold as final sale unless the accessory is defected in any way. In the event a defect is found in an accessory, iRevive will exchange it for the exact item or equal to in price item within 7 days. iRevive also offers two types of Tempered Glass Screen protectors, one generic with no warranty, and one Name Brand (Gadget Guard) with a lifetime warranty.
Gadget Guard Warranty
Your Gadget Guard product is made to last the life of your wireless device but if it tears, breaks, becomes scratched or is otherwise damaged while protecting your device Gadget Guard will replace it!
Gadget Guard Lifetime Warranty is solely for Gadget Guard products and DOES NOT extend to the electronic devices they protect. We strongly suggest pairing our products with a impact resistant case to maximize protection.
Finally, all warranties are non-transferrable and non-assignable except where noted by the manufacturer.
Privacy Statement
iRevive will not disclose personal data provided by customers such as name, phone number, email address, or any security passwords. We will never sell your information to any person or entity. As a safety precaution, iRevive shreds all paper documents and repair tickets that contain any personal information. We do, however, provide our in store clients with a copy of a repair ticket that does contain information provided by the client such as name, phone number, email, and passwords. We provide this copy of a Repair ticket so customers have proof that they have left a device with iRevive to be serviced. We ask that customers either bring their ticket back to us when picking up their device so we can shred it, or destroy the ticket themselves to eliminate any chance of personal information from being leaked. iRevive is not responsible for customer repair tickets that are not returned to iRevive during customer pick up. Any and all information collected by iRevive is used for internal purposes only.
Data Management
We at iRevive take the protection of our customer’s data seriously. We do not disclose the contents of customer data to anyone other than the customer themselves, unless specified by the customer. The only time we maintain a backup of customer data is during a data recovery repair only. During data recovery repairs, we will migrate the recovered contents to an external media such as a USB or an external Hard Drive. After a data recovery repair has been completed, iRevive will hold on to your data for up to 2 weeks to insure that you have made a backup of the data we recovered and provided for you. After 2 weeks, we permanently delete all recovered customer data from our systems. iRevive is not responsible for customer data. iRevive’s 2 week data retention is simply a courtesy we provide in the rare event a customer looses the external media we provided for them, or if the data we provided is corrupted.
Hard Drive Upgrades or Replacements Data Management
When we replace or upgrade a customer’s hard drive with a new drive, we will attempt to make a complete clone or copy of the customer data to the new hard drive. After which, we will provide you with the original hard drive that we removed from your computer, to insure that your hard drive and data is not left in our store, or sent to a recycling plant. iRevive is not responsible for customer data after we have provided you with your original hard drive. During a hard drive repair, we simply copy the data of your hard drive strictly to the new hard drive. We do not back up your data to a 3rd party device. All of these precautions eliminate the potential chance of customer data being physically and virtually stolen. If for any reason a customer does not wish to receive their original hard drive, iRevive will destroy the customer’s original hard drive with a hammer to insure its data cannot be recover. iRevive is not responsible for customer hard drive data after we have physically destroyed the said hard drive.
Computer Data Management
iRevive will only access the customer data that is needed to complete the specific repair. For example, after a customer repair is complete, a technician will log into your device and inspect that the OS (Operating System) is functioning properly by testing various features such as the device’s cameras, speakers, internet connectivity, battery condition, and various plug-in peripherals, (USB ports, Headphone Jacks, Charge ports), etc. We do not go through customer personal data unless it is necessary in the removal of malware (malicious software) or viruses, or unless requested by customer in order to recover a specific folder or file. Typically with a data recovery repair, we will attempt to recover all personal information or nothing. We do not cherry pick data to recover, as we do not know what files are or are not important to the customer.
Denial of Password on a Computer
If a customer wishes for us to not access their data due to personal reasons or legal reasons, we will still be able to provide service to your computer but we will have a limited scope of services that we will be able to provide for the customer. With Macintosh computers specifically, our technicians can use an external test hard drive that can still access the physical hardware of your device in order to complete a physical repair such as a screen replacement or Logic Board repair. If the customer has an issue that pertains to the software of their device, we will be limited in the amount of service we can provide. In the event a customer has a software issue and wishes to not let us have access to their data, our best suggestion would be to have the customer create a new administrator account on their mac so we can attempt to resolve any software issues without having immediate access to the customer’s personal data.
Phone and Tablet Data Management
iRevive will only access the customer’s data that is needed to complete the specific repair. For example, if a customer drops off a device for a screen repair, a technician will login to the phone to verify that all points of the replacement screen are functioning properly, make a test phone call to insure that the microphone, earpiece, loud speaker and proximity sensor are operating normally, and test both front and back facing cameras. iRevive will only access your personal data such as email accounts and iCloud issues only if your repair pertains to a software issue. We do not store your email passwords in any of our systems. The only other time we will access your data on your device such as Apps, photos and videos is for a data recovery repair.
Denial of Password on a Phone
If a customer wishes for us to not access their data during a phone repair, iRevive simply asks that the customer would allow us to test the hardware of their phone with the customer present after the repair is complete. This guarantees that our repair and replacement parts pass our quality control test and works properly before the device leaves our shop. If the customer declines to allow us to provide a quality control test after a repair is completed, iRevive will not be able to insure that the parts work properly. In the event the a repair seems faulty due to lack of a quality control test, contact iRevive immediately so we can resolve the issue. iRevive will only honor a warranty on the part used during the repair. For example, if a customer wishes to replace their broken screen on an iPhone and declines to provide us with their password and declines us to provide a quality control test during the screen replacement, iRevive will only honor a warranty on the replacement screen, not the battery, or a charge port.
Donated, Abandoned, and Recycled Devices Data
In the event that a customer wishes to donate a device with iRevive, a technician will both remove the hard drive and destroy it, or triple format the storage drive to permanently remove all personal data. If a device is considered abandoned, iRevive will both remove and destroy the hard drive or triple format the storage drive to insure no personal data remains. If a customer wishes to have a device recycled, a technician will remove and destroy the hard drive or triple format the storage drive, and then send the device out to a proper recycling center to have the rest of the device turned into scrap and harvested for rare minerals.
Website Data Collected
We collect general data including your domain name, the name of the web page from which you entered our site, which pages you visit on our site, and how much time you spend on each page. This general information does not include specific identifying information about you. We may also use “cookie” technology to obtain non-personal information from online visitors. We log IP addresses for systems administration purposes. IP addresses are logged to track a user’s session. We use this information to monitor and improve our sites, and we do not provide this information to outside parties.
Data Peace of Mind Clause
iRevive holds a high standard for protecting customer’s sensitive data. Any employee, or owner(s), of iRevive will not be permitted to look through or save a customer’s data of any kind, this includes but not limited to: reading customer’s text messages, saving their contact information, looking through customer’s photos and videos, looking through any of their e-mail addresses or social media accounts, and saving passwords.
The only time data is potentially exposed to an employee is during data recovery. Even then, iRevive has a no speak policy where any employee of iRevive is not permitted to speaking of anything they see or hear regarding a customer’s personal data.
45-Day Abandonment Policy
iRevive has the right to acquire a customer’s device that has not been paid for 45 days after a device has been repaired and the customer has been contacted. Before the 45 days is up, a representative of iRevive will reach out to the customer to remind them via phone call and email of the existing balance of their repair. If the customer has exhausted their 45-day abandonment period and/or we have not been able to make contact with the customer, then the device in question will be considered abandoned and will immediately become property of iRevive LLC. The customer’s device will have all of their data properly removed and have the device either resold to regain any lost assets or kept in store for future training purposes. The customer will no longer have the ability to pay for their repair to regain their device. If you are leaving your device for a free estimate, you do not owe us any money. However, if you do not pick up your device from 45 days from the date the estimate is complete, the device will be recycled. If a customer pays for their repair and fails to pick up device within 90 days of the completed repair, the device will then be deemed abandoned and acquired by iRevive LLC. No refund of payment will be given.
Additional Repairs
While we strive to properly diagnose each device, sometimes, unforeseen issues arise. If your device needs additional parts or service that exceed the original quote, you will be notified and will need to authorize any further repair(s) and cost(s) that may be needed. You will not be billed for any parts or service that you have not approved
Picking up Your Device
iRevive will strictly return a completed device only to the customer who dropped of the device to begin with or whose name is on the repair ticket. In certain circumstances when customers are unable to pick up their own device, the customer can call our shop and speak to a representative at iRevive to give us confirmation that someone else will be picking up a device on their behalf.
Standard Shipping for Mail-in Repairs
Shipping a mail in repair to iRevive is responsibility of the client. iRevive Provides free return shipping in the continental United States on completed repairs. A customer can request an Expedited, Next Day, or Priority shipping method for a separate fee. After shipping a device to iRevive, please provide iRevive with the tracking number of your shipment. iRevive can not be held responsible for any lost or damaged packages. All payments must be completed before device can be shipped back to customer. If customer does not pay within 45 days, the abandonment policy will be enforced. All packages will be shipped back to the customer via FedEx unless requested to go through another courier service.
How to Package Mail-in Repairs
When packaging a device, please allow 1-2 inches of protective padding around all sides of the device to insure safe travels. Foam or bubble wrap is preferred. Packing peanuts is not recommended as they can shift around during shipping and potentially expose a part of your device and could be damaged during shipping. Please include mail-in form in the box. Make sure all information has been correctly filled out before sealing your package.
Completed Mail-in Repairs
Once your repaired device is returned to you, please inspect it thoroughly and test all of the functions. If there is an issue, please report it to iRevive immediately by calling or emailing us at support@irevive.com. If your device arrives to you damaged, please contact us and we will advise you on how to file a claim with FedEx. Arrival damage MUST be reported within 24 hours of receiving your shipment. We will not accept claims for any return shipping damage after that time.
Apple INC Affiliation
While our technicians at iRevive are Apple Certified, iRevive is in no way affiliated or authorized by Apple INC. We are not an AASP (Apple Authorized Service Provider) and all work we perform to your Apple device will not reinstate your warranty with Apple. We are purposely not authorized by Apple so that we can offer services that extend past the scope of Authorized Apple Repair. Typically, Apple deems any device older than 5 years old as vintage and will no longer service these devices. Being that we are not authorized, we are able to pick up where Apple and AASPs leave off, prolonging the life of your device. If we were Apple Authorized, our hands would be tied and we would not be allowed to repair logic boards or perform liquid cleaning restorations. Basically, we are purposely not Apple Authorized so we can offer more repairs at a more affordable price.
iRevive LLC Contact Information
| Address |
589 Haywood Rd. Greenville, S.C. 29607 |
| Phone | 1-864-552-1285 |
| Website | https://irevive.com |
| support@irevive.com |
© 2020 iRevive LLC. All rights reserved. iRevive is a registered trademark of iRevive LLC. iPhone, iPod, iPad, MacBook, and iMac are registered trademarks of Apple, Inc. iRevive is a third-party repair company and is not affiliated with Apple.